Privacy Policy

Privacy Policy

The privacy and confidence of our subscribers and donors is important to TigerPACE Communications, so we want you to know how we collect, store, and use your personal information. This privacy notice governs all TigerPACE Communications websites intended for use in the United States as well as all donor information from any source. This notice includes:

  • What information TigerPACE Communications collects.
  • How TigerPACE Communications uses the information.
  • How TigerPACE Communications communicates with subscribers.
  • With whom TigerPACE Communications may share subscriber information.
  • What choices are available to subscribers regarding collection and use of personally identifiable information.
  • What types of security procedures are in place to protect against the loss, misuse, or alteration of information under TigerPACE Communications control.
  • How subscribers can correct any inaccuracies in the information.

If you have questions or concerns regarding this statement,


Our subscriber and contributors’ privacy and confidence is of upmost importance to TigerPACE Communications. We want you to know how we collect, store and share your personal information. How we will communicate with you, and the choices you have regarding the collection and use of personally identifiable information.

This privacy policy applies to all TigerPACE Communications websites and is intended for use in the United States and Internationally.

Information Collection

TigerPACE Communications collects information from our subscribers at several different points on our websites.


Although some of the website is accessible to all, in order to fully access TigerPACE Communications training or specialty sections, a subscriber must first complete the registration form and confirm their email address. During the registration process, a subscriber is required to give limited personal information.

Information Requests

TigerPACE Communications also collects personally identifiable contact information when subscribers request information or services or sign up for newsletters.

Online Donations and Purchases

Subscribers must provide contact information (such as name, email, and shipping address) and financial information (such as credit card numbers, expiration date, etc.) to make an online donation or item purchase.


A cookie is a piece of data stored on your computer tied to information about your use of a website. We use both session ID cookies and persistent cookies. A session ID cookie is a temporary file that remains on your computer during a site visit, but expires when you close your browser. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Persistent cookies enable us to track and target the interests of our subscribers to enhance the experience on our site. See the “Profile” section. Persistent cookies can be removed by following internet browser help file directions. For general information about cookies see

By allowing a persistent cookie for our site, you will not have to re-type your contact information more than once when filling out forms. You may set your browser not to accept cookies and still use our site; however, some of our website features may not function properly.

Log Files

Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track subscriber’s movement in the aggregate, and gather broad demographic information for aggregate use.

Clear Gifs (Web Beacons/Web Bugs)

We employ (or our third party affiliated contractors employ) a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web subscribers. The main difference between the two is that clear gifs reside on the website and are triggered by a subscriber’s visit, while cookies reside on the subscriber’s computer.

Clear Gifs can “work with” existing cookies on a computer if they are both from the same website or organization. That means, for example, that if a person visited “”, which uses an advertising company’s clear gif, the website (or advertising company) would match the clear gif’s identifier and the advertising company’s cookie ID number, to show the past online behavior for that computer. This collected information would then be given to the advertising company (or website). This website does not use other organizations’ clear gifs.

We also use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you have signed up for emails and would like to opt-out of these emails, please see the Opt-out section.

Information Use

We have a legitimate interest in using cookies, log files, and clear gifs to enhance your experience while on our websites. Cookies allow us to track traffic patterns, speed up searches, and make it easier for you to find things related to previous visits. We also have a legitimate interest in using donor information to contact donors about their gifts. With your consent, we will use your information to keep you updated on the work of TigerPACE Communications and to seek support. We do not use IP addresses to identify unregistered subscribers.


We use personally identifiable information collected during registration and any application process to select attendees, plan your training experience, contact you about your application or event, and maintain a relationship subsequent to the training or event. We also use this information to contact you with information pertinent to your membership in TigerPACE Communications online communities.

Information Requests

We use personally identifiable information related to requests for information, services, or newsletters to contact subscribers about the events, information, or services about which they have inquired.

Donor Information

We or our trusted partners use personally identifiable information collected in connection with donations for billing purposes, to process donations, or to contact the subscriber if we have trouble processing a donation. We will not use this information to contact the donor for other purposes absent express consent. Credit card information is deleted after a transaction is complete unless a donor has agreed to recurring gifts.

We will not use personally identifiable information for purposes other than those to which the subscriber has consented. We will not sell or otherwise share donor or other subscriber personal information with non-TigerPACE Communications affiliated/contract organizations, nor will we send donor mailings on behalf of other organizations. We will not authorize the use of personally identifiable information by any outside third party for any form of fundraising or solicitation.


We may store information that we collect through cookies, log files, and clear gifs to create a profile of our subscribers. A profile is stored information that we keep on subscribers that details their viewing preferences. This profile is used to tailor a subscriber’s visit to our website and to direct pertinent information to them.

We do not connect this information to identified individuals for unregistered subscribers. The information for registered subscribers is tied to their personally identifiable information to provide offers and improve the content of the site for the subscriber.

We will share your profile in aggregate form only.

Communications from the Site

Special Offers and Updates

We may send a welcoming email to all subscribers who register to verify password and subscriber name. Established subscribers who consent to do so will occasionally receive information on products, services, urgent issues, and our newsletter. Out of respect for the privacy of our subscribers, you may opt to stop receiving these types of communications at any time.

Newsletter/Marketing Communications

We will send our newsletters or other marketing communications only to those who have expressly requested them or granted permission for such contacts through their preferred channel(s). Our newsletters and marketing communications include updates on our latest projects, victories, and giving opportunities.

If a subscriber wishes to subscribe to our newsletter or other information sources, we ask for contact information, such as name and email address. You may opt out of these communications at any time.

Service Announcements

It may become necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance, we might send subscribers an email. Generally, registered subscribers may not opt out of these communications, although they can deactivate their account.

Customer Service

We communicate with subscribers on a regular basis to provide requested services. In regards to issues relating to their account, we reply via email or phone in accordance with the subscriber’s wishes


Legal Disclaimer

Though we make every effort to preserve subscriber privacy, we may need to disclose personal information wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process.

Third Party Intermediaries

We may use a third party shipping company to ship orders, a credit card processing company to process gifts or bill subscribers for goods and services, and a cloud-based system such as Salesforce for customer relationship management. These companies do not retain, share, store, or process personally identifiable information for any secondary purposes.

Service Providers

We may partner with other third parties to provide specific services. When the subscriber signs up to use these particular services, we may share names or other contact information that is necessary for the third party to provide these services. These third parties are not allowed to process personally identifiable information except for the purpose of providing these services.

Business Transitions

In the event TigerPACE Communications goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, subscribers’ personal information will, in most instances, be part of the assets transferred.


Our subscribers are given the opportunity to opt in to receiving our newsletters or other information from TigerPACE Communications. Subscribers who no longer wish to receive our newsletter and informational communications may opt out of receiving these communications by logging in to their subscriber profile. Subscribers of our site are generally notified when their information is being collected by any outside parties, such as with donor information. We do this so our subscribers can make an informed choice as to whether or not they should proceed with services that require an outside party.


This website contains links to other sites. Please be aware that TigerPACE Communications is not responsible for the privacy practices of such other sites. We encourage our subscribers to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy notice governs only TigerPACE Communications websites intended for use in the United States as well as all donor information from any source.

See our Terms and Conditions

Chat Rooms, Message Boards, and Public Forums

Please keep in mind that whenever you voluntarily disclose personal information online – for example on the community sites, message boards, through email, or in chat areas – that information can be collected and used by others. In particular, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.


TigerPACE Communications takes every precaution to protect our subscribers’ information. When subscribers submit sensitive information via the website, we take great effort to ensure their information is protected both online and offline. When our registration/donor form asks subscribers to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software we are aware of in the industry – SSL.

While we use SSL encryption to protect sensitive information online, we also aggressively protect subscriber-information offline. We restrict access to personal information on a need-to-know basis to employees, who are subject to discipline or termination for violating confidentiality, and to contractors or agents who are subject to confidentiality agreements (for example, our billing clerk or a customer service representative, or for the communities, employees who work with the community sites).

Supplementation of Information

In order for this website to properly fulfill its obligation to subscribers it is necessary for us to supplement the information we receive with information from third-party sources.

ID Verification

We may use software to verify a subscriber’s address to avoid session hijacking, hacking attempts, or other attacks.

Notification of Changes

If we change our privacy policy, we will post those changes to this privacy statement, the home page, and/or other places we deem appropriate so our subscribers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.